Terms of use
The exclusive language available for these terms of use shall be German. Translations to other languages are for information only. In the event of any discrepancy, contradiction, or inconsistency between the German text and the translations, the German text shall prevail in all respects.
Notice for residents of the United States:
Simply Onno GmbH provides its website and services exclusively for users outside the United States. The services are not intended for, and are not directed at, residents or citizens of the United States of America. Access to and use of the services by individuals located in or resident in the United States is expressly prohibited.
Any individual in the United States who accesses the services does so entirely at their own risk and acknowledges that such use is in violation of these terms. By accessing the services, US-based users expressly waive any and all claims, rights, demands, or causes of action against Simply Onno GmbH, its directors, employees, and affiliates.
Simply Onno GmbH shall not be liable for any consequences, damages, or legal ramifications arising from the unauthorised use of its services by residents or citizens of the United States, regardless of the legal basis of such claims.
1. General information
Please note that no medical or psychotherapeutic diagnoses are made or reviewed as part of these services, and no treatment recommendations are provided. Our services do not replace medical advice or consultation. If you have specific questions about a finding, condition, or treatment, you should always consult an appropriately qualified doctor or healthcare professional.
1.1. Scope of application
This agreement governs the legal relationship between Simply Onno GmbH, Sophienstr. 18, 10178 Berlin, Germany (hereinafter referred to as “Simply Onno” or “we”), and the customers (“customers”, “users”, or “you”) of the website and the paid and unpaid online services and digital products offered there (hereinafter referred to as the “services”).
A user may not use the services of Simply Onno GmbH unless they accept these terms and conditions.
Additional terms may apply to further services, such as provisions relating to an event, activity, or promotion (the “special terms”). Any such special terms will be communicated in connection with the relevant services. Special terms supplement these terms and form part of them.
All natural persons aged 18 and over are entitled to use the services of Simply Onno GmbH.
1.2. Customers / users
For the purposes of these terms and conditions of use, only consumers within the meaning of § 13 of the German Civil Code (BGB) are considered customers or users. A consumer within the meaning of § 13 BGB is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor attributable to their independent professional activity.
1.3. Availability of the application software
Continuous and fully uninterrupted availability of the services cannot be guaranteed given the current state of technology. Simply Onno therefore accepts no liability for the constant and uninterrupted, error free availability of its services. Disruptions or maintenance work may limit or temporarily interrupt the ability to use the services. Where Simply Onno has influence over such interruptions (for example in the case of maintenance work), we will endeavour to keep them as short as possible.
1.4. Not a substitute for medical advice
All services provided by Simply Onno are intended solely as informational and supportive assistance for patients. Simply Onno cannot in any circumstances replace medical advice. The web application does not provide diagnoses and does not make treatment decisions. Its sole purpose is to enable the user, as an informed patient, to understand the information communicated to them in a doctor’s letter.
2. Services provided by Simply Onno
2.1. General Services
Simply Onno is an online service that enables you to translate medical documents into clear language and to receive information about their medical content.
The aim of our services is to support you as an informed patient in understanding the information communicated to you in a medical document (for example a doctor’s letter or report) and to give you the knowledge you need to ask the questions that matter to you when speaking with your doctor. To achieve this, we offer two modules with services that are interconnected and build on one another.
2.1.1. Free and simple summary
Our translation service “Free and simple summary” is a web application that works in a similar way to typical online dictionaries and machine translation tools. However, instead of translating, for example, English words into German, Simply Onno translates medical terminology into clear, generally understandable language (for example, “pneumonia is an inflammation of the lungs”) and provides a summary of the document.
2.1.2. Detailed Translation & Explanation
Our paid additional service “Detailed Translation & Explanation” builds on the free summary and provides a significantly more in depth, layperson friendly explanation of the uploaded medical document. The result is a comprehensive medical explanation with additional health related information.
2.2. Changes to the services; no offer
The services and other offerings presented by Simply Onno on its websites are non binding and subject to change. We reserve the right to modify or discontinue our websites and the services and other offerings provided on them at any time. The presentation of our services on the websites does not constitute a binding offer to enter into a contract.
3. Use of the “Summary” service
3.1. Subject matter of the contract
Our translation service “Free and simple summary”, hereinafter referred to as the “Summary”, is a web application that works in a similar way to typical online dictionaries and machine translation tools. However, instead of translating, for example, English words into German, Simply Onno translates medical terminology into clear, generally understandable language (for example, “pneumonia is an inflammation of the lungs”).
To ensure ease of understanding, the information is summarised, simplified, and shortened where appropriate. In some cases, we also add extended descriptions or explanations, similar to a dictionary. These serve solely to aid understanding and are based on generally known facts. For example: “The triangular fibrocartilage is a small cartilage disc in the wrist located between the ulna and the carpal bones.”
The service is technically designed so that the translation of documents is carried out fully automatically. The information contained in the original document is not altered, modified, or interpreted, but is translated and summarised solely by automated means and without evaluation. In particular, no verification of the diagnoses or findings you enter takes place.
Simply Onno does not draw conclusions from the medical information, is not intended for the diagnosis, prevention, monitoring, prediction, or treatment of any condition, and does not provide recommendations regarding therapy or relief. The service provided by Simply Onno consists solely of the objective and neutral translation and summarisation of content in order to enable you to better understand your medical report and to ask the questions that matter to you when speaking with your doctor.
At the end, you receive a free and simple summary of the contents of your medical document. The “Summary” service is always free of charge. You do not provide us with any personal data as monetary consideration.
3.2. Rights of use
The user is granted by Simply Onno a non-exclusive, personal right, limited in time and place, to use the web application “Summary” and the translation result provided (section 3.5) within the scope described in section 3.1. This right of use is non-transferable.
Information, brand names, design, and other content of Simply Onno may not be supplemented, traded, copied, modified, sold, rented, reproduced, exploited, or otherwise used. Apart from the rights expressly granted, no further rights of any kind are granted to the user, in particular not to the company name or to intellectual property rights such as patents, utility models, or trademarks.
If the user breaches any of the above provisions, all rights of use granted under this agreement shall immediately become invalid and automatically revert to Simply Onno.
3.3. Transmission of medical documents
You may photograph your medical documents directly via the web application or upload them from your device as a photo or PDF document. One or more pages may be uploaded. By uploading the photograph or document, you grant Simply Onno a non-exclusive right of use limited to the duration and purpose of the contract in relation to the photograph or document.
All personal data (your name, date of birth, address, as well as the name, address, and signature of the doctor, hospital, or clinic) must be covered or redacted before you send the document to us.
You may only submit your own documents. An exception applies if you have a legal authorisation to manage another person’s health matters (for example legal guardianship or a healthcare power of attorney). Please ensure that your authorisation also covers entering into a usage agreement with us. You are responsible for ensuring that you are entitled to act on behalf of another person.
You do not need to register or log in to upload documents. This means you do not need to provide personal data for this purpose. After upload, your document is processed on one of our servers and converted into text. For this, we use the service “Microsoft Intelligent Doc” provided by Microsoft Corporation [One Microsoft Way, Redmond, WA 98052-6399, USA].
Once your document is available in text form on our server, we check it for any remaining personal data and specific date information, which we automatically anonymise using an AI language model provided by OpenAI Ireland Ltd [1st Floor, The Liffey Trust Centre, 117–126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland].
Afterwards, your data, in this further anonymised form, may be used by Simply Onno beyond the fulfilment of this contract for evaluation purposes, as training data for AI applications, and for the further development of our translation services. The right of use you grant in respect of this data is extended accordingly.
3.4. Translation of your medical document
Your document, once converted into text form and fully anonymised, is translated and summarised fully automatically into clear, easy to understand language for medical laypersons using the AI language model “Claude AI” provided by Anthropic Ireland Limited [6th Floor, South Bank House, Barrow Street, Dublin 4, D04 TR29, Ireland]. The system operates on fixed and unalterable algorithms.
We supervise the process of automated translation and review the quality of the fully anonymised translations at regular intervals on a sample basis through a team of qualified doctors.
3.5. Provision of the translation result
You will then receive a free summary of the translation of your documents. By making this summary available to you, the digital product within the meaning of section 327b(3) of the German Civil Code (BGB) has been provided, and we have fulfilled our contractual obligation to perform.
3.6. Anonymisation and processing of your documents by third parties
In order to provide the translation service, we must forward your document to the third party providers referred to in sections 3.3 and 3.4. This does not constitute the processing of personal data, as you are required to fully anonymise your documents yourself beforehand. If your documents have not been fully anonymised, this is not our responsibility. Should personal data nevertheless be transferred to the third party providers, you hereby give your consent to the processing and transfer of your data to the third party providers named in sections 3.3 and 3.4.
3.7. Liability for content and accuracy
Simply Onno does not accept liability for the accuracy or timeliness of the translation.
4. Use of the “Detailed Translation & Explanation” service
4.1. Subject matter of the contract
The service “Detailed Translation & Explanation” builds on the free service “Simple translation” (section 3) and extends the services described in section 3 by the following paid services. In respect of the simple translation service provided, sections 3.1 to 3.7 apply.
Following the translation in accordance with section 3, when you book the service “Detailed translation and explanation” you will receive, in addition to the free simple translation and summary, a comprehensive presentation of the contents of your previously uploaded medical document.
As part of the “Detailed translation and explanation” service, Simply Onno also provides you with general medical and health information that goes beyond the pure translation. This information is of a general nature and is based on publicly available information and relevant guidelines on the subject.
The service “Detailed translation and explanation” is subject to a fee. You do not provide us with personal data as monetary consideration.
4.2. Fee
For the translation and provision of the translation result “Detailed Translation & Explanation”, Simply Onno receives the fee specified on the website at the time of booking. The prices valid at the time of booking apply. All prices stated include the applicable statutory value added tax.
4.3. Rights of use
The user acquires from Simply Onno a non-exclusive, personal right, limited in time and place, to use the module “Detailed Translation & Explanation” and the translation result provided (section 4.5) within the scope described in section 4.1. This right of use is non-transferable.
Information, brand names, design, and other content of Simply Onno may not be supplemented, traded, copied, modified, sold, rented, reproduced, exploited, or otherwise used. Apart from the rights expressly granted, no further rights of any kind are granted to the user, in particular not to the company name or to intellectual property rights such as patents, utility models, or trademarks.
If the user breaches any of the above provisions, all rights of use granted under this agreement shall immediately become invalid and automatically revert to Simply Onno.
4.4. Detailed explanation of your medical document
Your document, once converted into text form and fully anonymised, is translated and explained fully automatically into clear, easy to understand language for medical laypersons using the software “Claude AI” provided by Anthropic Ireland Limited [6th Floor, South Bank House, Barrow Street, Dublin 4, D04 TR29, Ireland]. The system operates on fixed and unalterable algorithms.
This process has been extensively evaluated through a multi-stage procedure. In addition, we supervise the automated translation process and review the quality of the fully anonymised translations at regular intervals on a sample basis through a team of qualified doctors.
4.5. Provision of the result of the detailed translation
You will then receive a detailed translation and explanation of your documents. By making this translation result available to you, the digital product within the meaning of § 327b(3) of the German Civil Code (BGB) has been provided, and we have fulfilled our contractual obligation to perform.
4.6. Anonymisation and processing of your documents by third parties
In order to provide the translation service, we must forward your document to the third-party providers referred to in section 4.4. This does not constitute the processing of personal data, as you are required to fully anonymise your documents yourself beforehand. If your documents have not been fully anonymised, this is not our responsibility. Should personal data nevertheless be transferred to the third-party providers, you hereby give your consent to the processing and transfer of your data to the third-party providers named in section 4.4.
4.7. Liability for content and accuracy
Simply Onno does not accept liability for the accuracy or timeliness of the translation.
Simply Onno further accepts no liability for the accuracy or timeliness of any content presented that is based on external scientific sources.
5. Ordering and conclusion of the usage agreement
The products, advisory services, and other offerings presented by Simply Onno on its websites are non binding and subject to change.
5.1. Ordering Process
5.1.1. Free services
The translation and provision of a summary of the uploaded medical document (section 3.5) is free of charge. The usage agreement is concluded when the “Explain document” button is clicked and is deemed fulfilled when the summary of the translation result is made available or accessible to the user via the web application.
5.1.2. Paid services
The service “Detailed Translation & Explanation” (section 4) is subject to a fee.
To order this service, the customer submits a binding offer to conclude a corresponding contract at the price stated on the website by clicking the designated order button for the offer (for example “Unlock”, “Order”, “Explain”, “Pay”, or “Book now”), entering their personal contact details in the window that opens, and finally confirming the order by clicking the relevant button (for example “Order now for €18.50”).
However, the offer can only be submitted and transmitted if the customer has previously accepted these terms of ise by clicking the “Accept terms of use” button when uploading their data, thereby incorporating these terms into their offer.
5.2. Payment processing
Simply Onno receives a fee from the customer for the provision and use of the services in the amount specified on the website. All prices include the applicable statutory value added tax.
Payment is processed via the payment service provider “Stripe” [Stripe Technology Europe, Limited (STEL), The One Building, 1, Lower Grand Canal Street, Dublin 2, Ireland]. Stripe is a platform provider that sells our services and digital products in its own name and processes the payment itself. The Stripe Consumer Terms of Service apply. [Stripe Consumer Terms of Service]. Your obligation to pay the agreed fee arises from the contract with Stripe. Further information is provided on the Stripe website during the ordering process
5.3. Connection charges / end devices
Users are responsible for the costs of their own devices (for example smartphone, tablet, etc.). For communication via video chat, email, or telephone, the usual connection charges of the respective internet, landline, and/or mobile network provider apply.
6. Liability of Simply Onno
6.1. Statutory warranty / guarantee
Simply Onno is liable for defects in accordance with the applicable statutory provisions, in particular section 633 of the German Civil Code (BGB) and sections 327 et seq. BGB, insofar as the customer is a consumer within the meaning of section 13 BGB. An additional guarantee in respect of digital products provided by Simply Onno exists only if it has been expressly given in the order confirmation for the respective digital product.
6.2. Claims for damages / exclusions
Claims by customers for damages are excluded. This does not apply to claims for damages arising from injury to life, body, or health, or from the breach of essential contractual obligations (cardinal obligations), nor to liability for other damages resulting from an intentional or grossly negligent breach of duty by Simply Onno, its legal representatives, or its agents. Essential contractual obligations are those whose fulfilment is necessary to achieve the purpose of the contract.
6.3. Breach of essential contractual obligations
In the event of a breach of essential contractual obligations, Simply Onno shall only be liable for damage typical of the contract and reasonably foreseeable if caused by simple negligence, unless the claim relates to injury to life, body, or health.
6.4. Legal representatives and agents
The limitations set out in sections 6.2 and 6.3 also apply in favour of the legal representatives and agents of Simply Onno where claims are asserted directly against them.
6.5. Product Liability Act
The provisions of the German Product Liability Act remain unaffected.
7. Consumer right of withdrawal
All consumers have a right of withdrawal.
7.1. Withdrawal information
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us:
Simply Onno GmbH
Sophienstr. 18
10178 Berlin
Germany
E-Mail: [email protected]
of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, although this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
7.2. Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of the reimbursement.
7.3. Start of performance before expiry of the withdrawal period
By accepting these terms and conditions, you expressly request and agree that Simply Onno begins performing the commissioned service before the withdrawal period has expired. You acknowledge and agree that your right of withdrawal expires once the service has been performed and the contract has been fully fulfilled.
7.4. Proportionate payment for services already provided
If you have requested that Simply Onno begin providing the service during the withdrawal period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you inform us of the exercise of your right of withdrawal in relation to this contract, compared with the total scope of the services provided for in the contract.
7.5. Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
To
Simply Onno GmbH
Sophienstr. 18
10178 Berlin
Germany
E-Mail: [email protected]
————————
I/we () hereby withdraw from the contract concluded by me/us () for the provision of the following service (*)
Ordered on (*)
Received on (*)
Your name
Your address
Your signature (user)
Date
(*) Delete as applicable
8. Final provisions
8.1. Applicable law / contract language
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory statutory provisions regarding the limitation of the choice of law and the applicability of mandatory rules, in particular those of the state in which the customer, as a consumer, has their habitual residence, remain unaffected. The contract language is German.
8.2. Set-off / retention
The customer may only exercise a right of set off if their counterclaims have been legally established or acknowledged by Simply Onno. Claims for reimbursement following withdrawal from the contract are excluded from this restriction. The customer may only exercise a right of retention if their counterclaim arises from the same contractual relationship.
8.3. Prohibited uses
The customer undertakes not to use any devices, software, or routines that could interfere with the proper functioning of the services or the execution of activities on Simply Onno’s servers. In this respect, the customer undertakes not to carry out any actions that place an unnecessary or disproportionate load on the hardware, bandwidth, or software of the services.
The customer further undertakes not to modify or manipulate any information or materials used by Simply Onno in connection with the services without prior written consent. In particular, extracting data from the services, especially for commercial purposes, as well as uploading viruses or similar material, is prohibited. The customer must not at any time collect or harvest data from the services. The customer also undertakes, without prior written consent from Simply Onno, neither to:
Copy the services in breach of the contract;
Modify, adapt, translate, or create derivative works of the services;
Subject to section 69e of the German Copyright Act, reverse engineer, disassemble, decompile, or otherwise attempt to discover the source code of the services;
Use, store, transmit, or introduce any tool, software, or routine that interferes with or attempts to interfere with the operation of the services.
8.4. Data protection notices
In the course of processing contracts, Simply Onno collects customer data. In doing so, Simply Onno observes in particular the provisions of the General Data Protection Regulation, the German Federal Data Protection Act, and the German Telemedia Act. Without the customer’s consent, Simply Onno will only process personal data insofar as this is necessary for the performance of the contractual relationship. In particular, Simply Onno will not use personal data for advertising, market research, or opinion research purposes unless the customer has consented. In all other respects, reference is made to the privacy policy, which can be accessed and printed at www.simply-onno.com/privacy.
Where users provide ideas or suggestions in the course of contacting Simply Onno, Simply Onno may use these free of charge and without restriction for the development, improvement, and marketing of products within its portfolio.
8.5. Amendments and printing of the terms of use
These terms and conditions apply in the version valid at the time of the order. The customer may print these terms using the print function of their internet browser.
8.6. Jurisdiction
If the customer does not have a general place of jurisdiction in the Federal Republic of Germany or the EU, if their place of residence or habitual residence is unknown at the time proceedings are commenced, or if the customer is acting in a commercial capacity, the exclusive place of jurisdiction for all disputes arising from contractual relationships between the customer and Simply Onno shall be the registered office of Simply Onno.
8.7. Dispute Resolution
The European Commission provides an online platform for dispute resolution, available at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
8.8. Severability clause
The contract shall remain binding in its remaining parts even if individual provisions are legally invalid. Where available, the statutory provisions shall replace the invalid provisions. However, if this would result in an unreasonable hardship for one of the parties, the contract shall become invalid in its entirety.
